Shipping & Delivery Information
At AVID Medical Supplies, we understand that receiving your medical supplies on time and in perfect condition is essential to your health and well-being. We use specialized logistics partners to ensure every order is handled with the highest clinical standards.
Delivery Options & Timeframes
We offer several tiers of delivery to meet your specific needs:
- Urgent Care (Next-Day): Orders placed before 2:00 PM are delivered the next business day. Ideal for critical medications or emergency supplies.
- Priority Shipping (2-3 Business Days): Reliable delivery for recurring prescriptions and medical equipment.
- Standard Shipping (5-7 Business Days): Cost-effective shipping for bulk non-perishable items like gloves, gauze, or mobility aids.
Specialized Handling & Safety
Medical supplies require more than a standard courier. We provide:
- Temperature-Controlled Logistics: For insulin, biologics, or lab samples, we use insulated packaging and monitored cold-chain transport to maintain efficacy.
- Discreet Packaging: All personal medical supplies (e.g., incontinence or ostomy products) are shipped in plain, unmarked boxes to protect your privacy.
- Sterility Guarantee: Our transit partners are trained to handle "Fragile" and "Sterile" marked items to prevent puncture or contamination during sorting.
Shipping Costs
- Free Standard Shipping: On all orders over $[Amount].
- Flat Rate: $[Amount] for standard shipping on smaller orders.
- Calculated Rates: Real-time carrier rates apply for heavy medical equipment (e.g., hospital beds, oxygen concentrators).
Real-Time Tracking & Notifications
Once your order is processed, you will receive a tracking number via email and SMS.
- Signature Required: For high-value equipment or controlled medications, a signature from an adult (18+) is required upon delivery to ensure the package is received securely.
- Out-for-Delivery Alerts: Receive a text notification when your supplies are within 2 hours of your doorstep.
International Shipping & Customs
We ship medical grade equipment worldwide. Please note:
- Customers are responsible for local Customs Duties and taxes.
- Some medical devices may require specific import permits depending on your country’s healthcare regulations.
Damaged or Delayed Shipments
If your package arrives with a broken seal or damaged packaging, please do not use the product. Contact our Customer Support Team immediately for an urgent replacement.
